**No refunds applicable to "Free + Shipping" & Promotional Products** A return will be available if there was a mistake on our side. Our return policy lasts 30 days from delivery date of the product. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please contact us via our contact us section to discuss your refund and obtain an RMA#. We send items for processing the very same day that they are made. If a cancellation or change needs to be made to your order please email us via our contact us section and we will do our best to accommodate that change, BUT we can not make any promises. If the order has already been prepared by our fulfillment center we cannot make changes to it.