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Help Center

FAQ's

Orders

How secure is my order?

What payment methods do you accept?

What if I typed the wrong email address?

How do I change or cancel my order?

I placed an order but I didn't receive a confirmation email?

When will my order be processed?

I ordered several items, and I have only received one item, why is that?

Shipping

When will my order ship?

I ordered 2 items, why did I only receive one?

Where is my order?

Why is there no update to my tracking number?

Are there any exchange rates?

Will I be charged customs or taxes?

Returns

How do I refund/cancel my order?

Will shipping be covered for my return?

What if I receive a defective item?

How long is the refund process?

Boot and Shoes Specs and Sizing

Do you offer "wide-size" or "half-size" shoes?

Pillows

Are you selling pillows or just pillow covers?

What are pillows made of?

Do the pillow covers have the art printed on both sides (double-sided print)?

What are the exact dimensions of the pillow covers?

Can I wash the pillow covers in my laundry machine?